Our Commitment to “Staying Safe”
In view of the outbreak of the novel coronavirus (COVID-19), the safety and the wellbeing of our colleagues and guests at the Arca remains as always, our top priority.
Along with existing high standard of cleanliness, high-touch areas in our guestrooms and dining areas are treated with Disinfectant & Deodorization spray that’s alcohol-free, non-irritant and sensitive to skin. We use hypochlorous acid & water that kills 99.99% of bacteria, viruses, fungi and spores without harmful residue. Perfectly safe for babies, humans and dogs.
As we continue to remain vigilant and implement stringent measures, the following safety protocols has been implemented:
Face MasksIn compliance to government regulations, wearing a face mask is mandatory in all common areas within the hotel premises, with the exception of eating or drinking in the designated areas. When not consuming food or drinks, please keep your face mask on.
Arca Clean SealAfter each guestroom is thoroughly cleaned and sanitized, a clean seal label is placed indicating that the room has not been accessed nor contaminated prior to guest arrival, giving you a confident of a safe stay.
Rooms & SuitesCareful disinfecting protocol of all high touch areas (e.g. remote control, light switches, telephone, air conditioning controller etc.) using hypochlorous acid & water. All drain outlets are regularly disinfected using 1 in 49 diluted household bleach.
Dining ExperienceOur restaurant and bar service standards have all been amended to align with COVID-19 preventative measures to disinfect table and chairs after every diner.
Robotic CleaningIn addition to regular disinfectant and high touch area treatments in our public spaces, our latest in intelligent robotic cleaning solution delivers constant round of autonomous treatment of interior spaces and air, with an effective and risk-free disinfectant, leading the way in keeping our patrons, guests and colleagues safe.
Something ExtraGathering in guestrooms is strictly prohibited. All guests are advised to avoid gatherings and to share room with others not from the same household. Increased cleaning and disinfection schedules in public spaces with special attention on high touch areas using hypochlorous acid & water that kills 99.99% of bacteria, viruses, fungi and spores without harmful residue. In light of the COVID-19 situation, the hotel reserves the right to charge a nominal fee for disinfection to guest who are classified as confirmed case during their stay.
Cancellation PoliciesIn light of the recent COVID-19 developments and for precautionary measures, we have updated our cancellation policies for room reservations. Please refer to the terms and conditions regarding refunds and cancellation fees on your respective bookings.
As we closely monitor the developing situation, we continue to be committed to the health, wellness and safety of all our colleagues, guests and travel partners.
Please note that this page will continue to be updated with the latest information.